Question 1

What types of products does Bio Green Chem supply?

Accepted Answer

We supply solvents such as IPA, acetone and ethyl acetate, surfactants including SLES, LABSA and betaines, glycols and alcohols, and oleochemical derivatives such as stearic acid, fatty acids, esters and metallic stearates.

Question 2

Do you supply technical and safety documentation?

Accepted Answer

Available safety data, specifications, certificates of analysis and hazard information are confirmed for the specific product, source and offer. Transport documents are prepared as applicable to the material and route.

Question 3

Are your products certified?

Accepted Answer

Yes, our products meet international quality and safety standards. We hold various certifications including RSPO, ISO standards, and comply with food-grade requirements where applicable. Visit our Certifications page for details.

Question 4

What is the minimum order quantity?

Accepted Answer

Minimum order quantities vary by product, source, packaging and destination. Contact our sales team with the required grade and volume for an offer-specific minimum.

Question 5

How do I request a quote?

Accepted Answer

You can request a quote through our Contact page or by calling our office at +44 20 7101 3847. Please include the product name, quantity required, and delivery destination for the most accurate quote.

Question 6

What payment methods do you accept?

Accepted Answer

We accept bank transfers (T/T), letters of credit (L/C), and other standard trade finance instruments. Payment terms are discussed on a case-by-case basis depending on the order size and customer relationship.

Question 7

Which countries do you ship to?

Accepted Answer

Bio Green Chem is a trusted global supplier of multiple products, delivering to clients across all major continents including Europe, Asia, North America, South America, Africa, the Middle East, and Oceania. We supply to over 50 countries with established logistics networks, ensuring timely and cost-effective delivery.

All shipments comply with international trade standards, and we hold certifications including RSPO SG, ISO 9001, and HACCP to meet the regulatory requirements of any destination market.

Question 8

What are typical delivery times?

Accepted Answer

Delivery times depend on the destination and product availability. For UK deliveries, typical lead time is 3-5 business days. International shipments usually take 2-6 weeks depending on the route and shipping method.

Question 9

Can you handle hazardous and regulated materials?

Accepted Answer

Regulated-material enquiries are reviewed against classification, packaging, carrier and destination requirements before Bio Green Chem confirms whether supply can be offered.

Question 10

Can you provide technical data sheets (TDS) for your products?

Accepted Answer

Yes, technical data sheets are available for all our products. You can download them from individual product pages or request them from our sales team. TDS documents include specifications, properties, and recommended applications.

Question 11

Do you offer product samples?

Accepted Answer

Yes, we can provide product samples for evaluation purposes. Sample requests can be made through our Contact page or directly with your account manager. Shipping costs for samples may apply depending on your location.

Question 12

Where is Bio Green Chem based?

Accepted Answer

Bio Green Wax Ltd is based in London, United Kingdom. Our head office is located at 128 City Road, London, EC1V 2NX. We are registered in England & Wales (Company No. 15814481).

Question 13

How can I become a distributor?

Accepted Answer

We are always interested in expanding our distribution network. If you are interested in becoming a distributor, please contact us through the Contact page with information about your company, territory, and target market.

FAQ

Ordering

What is the minimum order quantity?

How do I request a quote?

What payment methods do you accept?

Still have questions?